Microsoft 365 · Teams
Service group: Microsoft 365Teams that people can find, meetings that work, and calls that connect
Microsoft Teams becomes cluttered quickly: duplicate teams, forgotten guests, inconsistent meeting settings and phones nobody configured properly. We set sensible policies, support your users and, where you need it, set up Teams Phone and meeting room devices.
At a glance
- Service
- Administration, governance and user support for Microsoft Teams, including optional Teams Phone and Teams Rooms setup
- Best suited to
- Canadian organizations of roughly 5 to 200 employees using Teams for chat, meetings, file collaboration or calling
- Core inclusions
- Team creation and naming rules, guest and external access settings, meeting and messaging policies, ownership reviews and user support (as scoped)
- Not included by default
- Teams Phone or calling plan licences, phone hardware, meeting room hardware, cabling and custom Teams app development
- Licensing note
- Teams availability and Teams Phone depend on your Microsoft 365 plan and add-ons; licences are purchased separately unless written into your proposal
- Pricing basis
- Included in Microsoft 365 Managed Services or quoted as a project; confirmed in a written quotation
What Teams support covers
Microsoft Teams is where many organizations now chat, meet, share files and, increasingly, make phone calls. Behind every team is a Microsoft 365 group, a SharePoint site for its files and a set of policies that decide who can create teams, invite guests, record meetings or chat with people outside the company.
Our Teams service covers three areas. Governance decides how teams are created, named, owned and retired. Policy administration configures meetings, messaging, external access and apps. User support helps staff with audio, video, notifications, channel structure and file problems. Where you want to replace a desk phone system, we also scope and configure Teams Phone and Teams Rooms devices.
File storage behind Teams is managed in SharePoint, so sharing and permission questions often overlap with our SharePoint Online Support service.
Teams problems we fix
Team sprawl
Anyone can create a team, so there are several versions of “Marketing” and “Project X”, many with a single owner who has left the company.
Guests who never leave
Clients and contractors invited for one project still have access to channels and files years later.
Inconsistent meeting experiences
External attendees bypass the lobby on some meetings and are stuck in it on others, and nobody knows who can record or where recordings are stored.
Phone system confusion
A partial move to Teams calling left some users on the old phone system, call queues that ring the wrong people and numbers that were never ported.
What we configure and support
Team lifecycle governance
Who may create teams, naming conventions, required owners, and expiration or archiving of inactive teams where your licences support it.
Guest and external access
Guest access settings aligned with SharePoint sharing, external chat with trusted domains, and periodic review of guest memberships.
Meeting and messaging policies
Lobby rules, recording and transcription settings, who can present, chat retention behaviour and app permissions set per group of users.
Teams Phone
Number porting, Microsoft Calling Plans or Operator Connect where available, auto attendants, call queues, voicemail and emergency address setup.
Teams Rooms and devices
Configuration of Teams Rooms systems from Microsoft’s supported device list, desk phones and headsets that you purchase, with resource accounts and room mailboxes.
User support
Help with audio and video, notifications, channel organization, file syncing and the new Teams client through our help desk.
What is included, and what needs separate scope
Typically included
- Teams creation, naming and ownership policies
- Guest access and external access configuration
- Meeting, messaging, calling and app permission policies
- Team ownership and guest membership reviews
- User support for Teams desktop, web and mobile clients
- Teams Phone configuration for agreed users, when scoped as a project
- Resource accounts and room mailboxes for meeting spaces
Requires separate scope or quotation
- Teams Phone, calling plan, Teams Rooms or Teams Premium licences, unless written into your proposal
- Phone handsets, room cameras, displays and cabling
- Custom Teams apps, bots or Power Platform development
- Contact centre platforms beyond standard call queues
- Migration of chat history between tenants
Teams components we work with
- Teams admin centre and Teams PowerShell
- Microsoft 365 groups and SharePoint sites behind each team
- Microsoft Entra ID guest accounts and cross-tenant access settings
- Teams Phone with Microsoft Calling Plans, Operator Connect or Direct Routing
- Auto attendants, call queues and resource accounts
- Microsoft Teams Rooms on Windows and Android, and peripherals designed for Teams
- Group expiration and naming policies (Entra ID P1)
Who this service suits
Hybrid and remote teams
Organizations that rely on Teams as their main workplace for chat, meetings and files.
Businesses replacing desk phones
Firms considering Teams Phone instead of an on-premises phone system or a separate VoIP provider.
Client-facing firms
Professional services businesses that regularly invite clients and partners into teams and meetings.
What improves
- Fewer duplicate teams and every team with an active owner
- External access that is deliberate and reviewed
- Predictable meeting settings for internal and client meetings
- Calling configured end to end, including emergency addresses
- Staff who know where to go when Teams misbehaves
How we get Teams under control
Review
We list teams, owners, guests, policies and phone configuration, and talk to you about how people actually collaborate.
Governance plan
We propose creation, naming, guest and lifecycle rules and agree which existing teams to merge, archive or keep.
Configure
Policies are applied, ownerless teams are reassigned and stale guests are removed after your approval.
Phone and rooms, if scoped
Numbers are ported, call flows built and devices configured, with a tested cutover from the old system.
Support and review
Users get help through our help desk, and owners and guests are reviewed on schedule.
Ways to engage
All arrangements are confirmed by a written quotation.
Teams governance clean-up
A one-time project to rationalize teams, guests and policies, with documentation for your staff.
Teams Phone project
Scoped migration from an existing phone system to Teams Phone, including porting and call flows.
Ongoing support
Teams administration and user support as part of Microsoft 365 Managed Services or a Managed IT package.
Frequently asked questions
Is Teams included in every Microsoft 365 plan?
Microsoft now sells some Microsoft 365 plans with and without Teams, and the options vary by region and agreement. We check what your current plan includes before recommending changes.
Can Teams replace our phone system?
Often, yes. Teams Phone with a Calling Plan, Operator Connect or Direct Routing can provide external numbers, call queues and auto attendants. We assess your call flows and number porting needs first.
Should we let everyone create teams?
For small organizations it can work with naming rules and ownership reviews. Larger teams usually benefit from a request process. We recommend an approach based on how you collaborate.
How do we stop guests keeping access forever?
We combine guest access settings, regular ownership and guest reviews, and where licensed, access reviews or group expiration so inactive access is removed.
Are meeting room devices included?
Configuration can be included when scoped. Hardware and Teams Rooms licences are purchased separately unless written into your proposal.
Related services
Products and packages
Industries we support
Service areas
Further reading
Make Teams easier to live in
Book a consultation to review your teams, guests, meetings or phone plans. Scope and pricing are confirmed in a written quotation.