Small Business IT · BC and Alberta
Service group: Managed ITIT support sized for a small team that just needs things to work
For offices of roughly 5 to 30 people, we cover the essentials in one plan: someone to call when something breaks, Microsoft 365 and email set up properly, laptops kept updated and protected, and backups you can actually rely on.
At a glance
- Service
- Essentials-focused IT support package for small Canadian businesses
- Best suited to
- Owner-led businesses of roughly 5 to 30 employees with no IT staff and mostly cloud-based systems
- Core inclusions
- Help desk, Microsoft 365 administration, device updates, endpoint protection and backup checks, as scoped
- Not included by default
- Hardware, licences, projects, server replacement and after-hours coverage unless written into the proposal
- Pricing basis
- Per user per month, confirmed in a written quotation; calculator figures are proposals
- Regions
- Remote support across Canada; on-site visits in Metro Vancouver, the Fraser Valley and Calgary confirmed per address
- How to start
- Book a short consultation or estimate costs in the calculator
What small business IT support includes
Small businesses rarely need an IT strategy deck. They need email that works, laptops that are safe to lose, a shared folder everyone can find, and a phone number to call when the printer stops working on the morning of a deadline. Our small business IT support is a deliberately focused plan that covers those essentials well, with a written scope and a monthly price you can plan around.
It is a lighter starting point than our full managed IT service or an outsourced IT department. The plan concentrates on the systems a typical small office runs: Microsoft 365, a handful of Windows or Mac laptops, a router and Wi-Fi, a multifunction printer, and perhaps one industry application. As your team grows or adds servers, multiple sites or stricter security needs, the same relationship can expand into a broader managed IT plan without starting over.
Common small business IT headaches
The owner is the IT department
The person who should be running the business spends evenings resetting passwords, setting up laptops and arguing with internet providers.
A nephew or friend set it up years ago
Nobody knows the admin passwords, which accounts are paid for, or whether the setup was ever secure.
Personal accounts running business systems
Free email addresses, personal cloud storage and shared logins hold company data with no way to remove access when staff leave.
No backup until it is too late
Files live on one laptop or in a single OneDrive account, and the first test of recovery is a stolen bag or a ransomware email.
What the plan covers
Someone to call
A help desk your staff can phone or email during business hours, with each request tracked to resolution.
Microsoft 365 done properly
Business email on your own domain, Teams, shared mailboxes and SharePoint folders set up with sensible permissions and licences.
Laptop care
Windows and macOS updates, disk encryption checks and a simple standard setup for new computers.
Basic security that is actually on
Multifactor authentication on every account, endpoint protection on every covered device, and former staff removed promptly.
Backup you can check
Backup of Microsoft 365 data and key files where scoped, with job monitoring and occasional restore tests.
Vendor wrangling
We deal with your internet provider, printer company and software vendors so you don’t have to.
What’s in and what’s extra
The proposal confirms your list. This is the typical small business plan.
Typically included
- Remote help desk during agreed business hours for covered users
- Microsoft 365 user, mailbox, Teams and licence administration
- Updates and endpoint protection for covered Windows and macOS laptops
- MFA setup and account cleanup for current and former staff
- Backup job monitoring for systems listed in the scope
- Router, Wi-Fi and printer troubleshooting
- New-starter and leaver setup
Extra or separately quoted
- Laptops, printers, network gear and software licences
- Projects such as moving email providers or setting up a new office
- Server administration, unless added to your scope
- After-hours or weekend support unless written into your plan
- On-site visits outside the confirmed service area or allowance
The small office technology we support
We focus on what small Canadian businesses typically run, confirmed during the consultation.
- Microsoft 365 Business Basic, Standard and Premium
- Outlook, Teams, OneDrive and SharePoint for file sharing
- Windows 11 and macOS laptops and desktops
- Microsoft Defender for Business or comparable endpoint protection
- Small business routers, firewalls and Wi-Fi
- Multifunction printers and scan-to-email
- Cloud backup for Microsoft 365 and key files
- Common small business apps such as accounting and booking software, through vendor coordination
Built for these businesses
Professional offices of 5 to 30 people
Accounting practices, real estate offices, consultancies and agencies that live in Microsoft 365 and laptops.
Clinics and storefronts
Small healthcare clinics, studios and retail shops that need reliable front-desk computers and email.
Newly formalizing businesses
Companies moving from personal accounts and ad hoc help to a proper business setup for the first time.
What changes for a small business
- The owner stops being the IT department
- A predictable monthly cost instead of surprise hourly invoices
- Business data lives in business accounts you control
- Basic security is confirmed, not hoped for
- New staff are productive on day one
- A clear path to broader managed IT as you grow
Getting started
Short consultation
A conversation about your team, the tools you use and what keeps going wrong.
Quick discovery
We list users, devices, accounts and passwords that need recovering, and flag urgent risks.
Written proposal
You receive a plain-language scope with what is covered, what is extra and the monthly price.
Clean-up and setup
Admin access is secured, MFA is enabled, protection is installed, and staff learn how to ask for help.
Ongoing support
Day-to-day help continues, with a periodic check-in on what is working and what to improve.
Ways to buy
Small businesses usually start with one of these. Final pricing is confirmed in a written quotation.
Managed IT Essential package
Help desk, Microsoft 365 administration and endpoint security bundled for small teams.
Managed IT Support subscription
Per-user support on its own, for businesses that want to start simply and add services later.
Microsoft 365 Security Assessment
A fixed-scope review of your Microsoft 365 setup if you want to know where you stand first.
Frequently asked questions
We only have five people. Is that too small?
No. We typically work with organizations of about 5 to 200 employees, and the small business plan is designed for the lower end of that range. Very small teams can discuss a scoped arrangement in the consultation.
How is this different from your managed IT services?
It is a focused version for small, mostly cloud-based offices. Full managed IT adds deeper server, network, security and planning work for larger or more complex environments.
Can you sort out accounts the previous IT helper set up?
Yes. Recovering admin access, moving business data out of personal accounts and documenting what you own is a common first step.
Do you sell laptops and Microsoft 365 licences?
We advise on what to buy and coordinate purchasing through our IT procurement service. Hardware and licences are quoted separately from the support plan.
What does small business IT support cost?
It is priced per user per month. The calculator shows proposed figures, and your written quotation confirms the final price.
Related services
Products and packages
Industries we support
Service areas
Hand off the IT and get back to running your business
Book a short consultation or estimate your monthly cost. You will see a written scope before anything starts.