Subscription · Per protected device
Daily confirmation that last night’s backup really ran
We check backup jobs for every protected device each business day, chase and fix failures, perform periodic sample restores and send a monthly report, so recovery is demonstrated rather than assumed.
Proposed price
$10.00per device / month
- SKU
- PC-BACKUP-DEVICE-004
- Billing
- Monthly
Proposed pricing pending approval. Your final price is confirmed in a written quotation.
Estimate with the calculatorAt a glance
- Product ID / SKU
- backup-monitoring / PC-BACKUP-DEVICE-004
- Pricing basis
- Proposed CAD 10 per protected device per month, before tax; confirmed in a written quotation and pending business approval
- Billing frequency
- Monthly, based on the number of protected devices
- Delivery method
- Remote, through your backup platform’s console and alerting
- Purchase mode
- Subscription checkout once price and terms are approved, after the backup platform and device list are confirmed
- Eligibility
- Servers and computers protected by a supported business backup platform; proposed minimum of 5 devices
- Not included
- Backup software and storage costs, disaster recovery execution and physical data recovery
Monitoring, not just software
Backup software sends failure notices, but in most small businesses those messages pile up unread until the day a file needs restoring. Backup Monitoring assigns a person to read them. Every business day we confirm that each protected device completed its job, investigate failures and warnings, and fix the common causes, such as full storage, expired credentials or a device that has not connected for a week.
Monitoring alone does not prove recovery, so the service also includes a sample restore each quarter from a rotating selection of protected devices. The monthly report shows success rates, open issues and the result of the most recent restore, giving you evidence you can show to your insurer, your accountant or your board.
What is delivered
Daily job checks
Each business day, every protected device is checked for a successful, recent backup.
Failure follow-up
Failed or missed jobs are investigated and corrected, or escalated to you when a decision or purchase is needed.
Quarterly sample restore
A file, folder or system restore from a rotating device, recorded with the time taken and outcome.
Monthly report
Job success by device, open issues, storage usage trends and restore test results.
Scope
Included
- Business-day review of backup jobs on protected devices
- Troubleshooting of common job failures within the backup platform
- Retention and schedule adjustments within the agreed policy
- Quarterly sample restore to a safe location
- Monthly reporting and storage capacity warnings
- Adding and removing devices as your environment changes
Excluded
- Backup software licences and cloud or local storage costs
- Full disaster recovery or failover execution after a major outage
- Recovery from physically failed drives
- Weekend or holiday job checks unless written into the quotation
- Microsoft 365 backup unless a supported backup product is in place
Prerequisites
- A supported business backup platform already deployed, or a separate project to deploy one
- Operator access to the backup console and its alerting
- An agreed retention policy and list of protected devices
- A safe restore location for quarterly tests
- Ideally, a Backup & Recovery Assessment to close existing gaps first
What counts as a protected device
Servers
Each physical or virtual server with a backup job counts as one device.
Computers
Workstations or laptops with their own backup job each count as one device.
Minimum and fit
The proposed minimum is 5 protected devices. Very large virtual environments may need a custom quotation.
Configuration and pricing basis
Choose the number of protected devices. At the proposed CAD 10 per device per month, 8 servers and computers would be estimated at CAD 80 per month before tax. The price is a proposal pending business approval and is confirmed in a written quotation.
Backup Monitoring is included at the same per-device rate in the Advanced managed IT package. In the main pricing calculator, it is added when you indicate that backup oversight is required.
Onboarding
Device list
We confirm every device to be monitored and the expected schedule for each.
Console access
You grant operator access and route alerts to our help desk.
Baseline
We fix any failing jobs found at the start and record the starting position.
Routine
Daily checks, quarterly restores and monthly reporting begin.
Terms
Price and service terms are drafts pending business and legal approval and are shown in full before checkout. Monitoring improves the likelihood of recovery but cannot ensure every file is recoverable. Checks occur on business days only unless your quotation states otherwise. Taxes are calculated at checkout.
Frequently asked questions
Do you supply the backup software?
Not as part of this subscription. We monitor your existing platform or quote a separate deployment project.
How often do you test restores?
One sample restore per quarter from a rotating device. Additional tests can be quoted.
Are weekends checked?
Jobs that run at weekends are reviewed on the next business day. Weekend checks must be written into the quotation.
What if a backup keeps failing because storage is full?
We tell you, explain the options and costs, and adjust retention within the agreed policy while a decision is made.
Make backup oversight part of your plan
Add backup monitoring in the pricing calculator for a proposed estimate, then confirm devices in a written quotation.